E-Commerce Refund Policy
Effective Date: 9/17/23
Thank you for shopping at www.sovereignbeevents.com. We value your trust and are committed to providing you with the best possible service. Please read our refund policy carefully before making any purchases. By using our website and making a purchase, you agree to the terms of this refund policy.
1. No Refunds or Returns
We do not offer refunds or returns for any products purchased on our website, except in cases of damaged or defective items. This policy applies to all products, including books and other merchandise, made through Sovereign Bee. Once a purchase is completed, it is considered final.
2. Exception: Damaged or Defective Items
In the event that you receive a damaged or defective product, please contact our customer support team within 3 days of receiving your order. We will require photographic evidence of the damage or defect. Upon review, we will provide you with a replacement item or a refund at our discretion.
3. Cancellation Policy
You may cancel an order for physical products before it has been shipped. To cancel an order, please contact our customer support team as soon as possible. If your order has already been shipped, it cannot be canceled, and the no refund or return policy applies.
4. Digital Products
For digital products, including digital books and e-books, all sales are final, and we do not offer refunds or returns. Please ensure that you have selected the correct digital product before completing your purchase.
5. Contact Information
If you have any questions or concerns regarding our refund policy or need assistance with a damaged or defective item, please contact our customer support team at Stung@sovereignbeevents.com.
6. Modifications to this Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the date of the most recent revision will be indicated at the top of this policy.
By making a purchase on www.sovereignbeevents.com, you acknowledge that you have read and understood this refund policy and agree to its terms. If you do not agree with this policy, we recommend that you refrain from making any purchases on our website.
Thank you for choosing www.sovereignbeevents.com for your purchases. We appreciate your support.